Being one of the newest and one of the small BPO Company, having a plan of another expansion in some parts of the company is a huge risk to take. OOSM Solutions’ growth and success for the year had passed wouldn’t be made possible with its team of hard working agents. And their success is a good reason to celebrate.

Young, feisty, and full of potential, this company aims to make a significant change in the Philippines through their programs created for their employees and potential talents.

The BPO company is presently positioned in the country’s premier financial district, Makati City and this new company has made an impact not only to their employees but also to their clients.

“Our passion, commitment, professionalism and dedication are among the reasons that catapulted us toward success during our first year, and we are looking forward to accomplish more with the proper training, skills and expertise that are necessary to get the job done,” explains Linda Salud-Margon, Chief Executive Officer of OOSM Solutions.
OOSM Solutions was established to help small and medium-sized enterprises in Australia and New Zealand to achieve growth and maintain their business by offering tailor-fitted services targeted to meet clients’ rigorous demands. Its mission as a BPO company is to deliver stakeholder value through its BPO packages that ensure consistency, confidentiality and excellence.

“OOSM lives by its core values of delivering quality service at all times while assuring confidentiality and promising cost efficiency, which truly delighted our clients not only in Australia and New Zealand but also in other parts of the world,” adds Salud-Margon.

According to Salum-Margon the formula to OOSM’s success lies in its systematic approach to providing the best solution for their clients’ business needs, which starts with efficient data gathering, meticulous planning, and effective manpower mobilization until the final delivery.

OOSM Solutions offers the following services, Back Office and Secretarial Services, Transcription, Accounting and Bookkeeping, Digital Marketing and Graphic Design, Customer Support and other high-value offerings such as Architectural Consultancy and Research and Studies.

During the media briefing, Salud-Margon announced its planned expansion in the country and expected to open another facility in Cavite. It was expected to be operational by next year 2018.
“We are excited at the prospect of expanding further our operations in the Philippines, given the success we experienced during our first year. We will definitely look forward to opening more sites here,” emphasized by Salud-Margon.

If you want to know more about OOSM Solutions, kindly check their facebook page and website www.oosmosolutions.com. Office address is 1291 GT Building, Unit 4A, 4th floor, Batangas Street corner Uruguay Street, Barangay San Isidro, Makati City

This mom has been featuring BPOs here on this blog already and one of the recent news that we were able to capture in a launching event was the opening of the newest office of STARTEK. Equipped with its state-of-the-Art Facility, STARTEK is on the go serving their clients with its employees coined as brand warriors.

STARTEK is one of the trusted provider of business process outsourcing services that welcomed everyone present during their launching event. It opens its doors to their employees and to select members of the blogging community and media practitioner for a tour and some few question and answer portion.

With its state-of-the-art facility at Frontera Verde in Pasig City, STARTEK encourages their employees strive more with their work while working in a beautiful working environment in a strategic location.

Aside from the newest location, STARTEK has also facilities in Makati City, as well as the recently inaugurated contact center in Iloilo City and a center in Angeles City. With this, they can now give more job opportunities for everyone and also to provide unparalleled services to their clients.

“The new STARTEK Frontera Verde site signals what the future holds for the company – bright and forward thinking,” Chad Carlson, president and CEO of STARTEK said. “We consider the Philippines one of our prime STARTEK global locations, and we are committed to investing the resources necessary to provide our employees with an inviting, comfortable environment.”

The STARTEK Frontera Verde Office is comprised of four floors. The first floor of the building is dedicated for recruitment and training area, while the rest are assigned as production areas. STARTEK puts high value in offering employees a fun environment, room for career growth, and sense of stability. The new location boasts functional yet comfortable working space, as well as sleek and modern meeting and huddle rooms.

In designing the new office space, the company also took into consideration the recreational needs of its employees. STARTEK Frontera Verde has a themed pantry per floor, gym, sleeping quarters, pocket garden and a roof deck.

“We believe that a workspace can create a positive impact on a person’s productivity, inspire teamwork and influence results,” Tonichi Achurra, VP of operations said. “What makes us different from the other BPO companies is that we look for employees who want to feel a sense of belonging. For us, it is not just a job but a place where they can feel accepted.”

In addition to providing modern office facilities, STARTEK also encourages its employees to engage in activities and events that will make them more involved in the local community. “We call ourselves Brand Warriors because we protect and promote our clients’ brands by providing great customer service for their customers. When you work at STARTEK, you become part of the Brand Warrior Nation,” Achurra continued.

One of the countries BPO or Business Process Outsourcing has introduced their company to bloggers and I'm one of those bloggers who were lucky enough to know more about the company. 

C3 is a global provider of contact center services, this includes sales, service, performance, optimization, reputation management and complete customer interaction management via traditional, web, and emerging communication channels.   The C3 company positively engages and promotes client's brands with every contact with their customers.
Their company office in the Philippines is located at One Bonifacio Technology Tower in Taguig City.

According to Sarakinis, “I was here in the Philippines in 1999 from South Florida to test the waters. Before, 70% of the call center agents were females with the remaining 30% males. Now, it’s 60% women and 40% men. There’s been a shift in the age in today’s BPO agents where the older ones are increasing in number. In 2000 alone, 95% were below 30 years old. To date, there’s an increase in those older than 30, with a few in their 50s joining the industry. Every one of these agents could rise to the next level after three months like one of our fast-rising employees April Torrecampo, who thought she had none of the qualities required of a call center agent, but proved that her latent skill just needed to be harnessed."

Human Resources director Crystabel Cardenas, who has worked in the BPO industry with three other BPO firms, added, "A career path with C3 is equated with opportunities for growth. Globally, about 9 out of 10 C3 employees are promoted from within.

C3 offers above industry benefits to its employees and is constantly outfitting its human relations policies to fit the needs of its workforce. Kevin Urrutia, the Vice President of Operations asserts, “When we talk about pay scales among call centers in the Philippines, C3 is at the 80th percentile - meaning if there are 100 call centers, C3 pays higher than 80 of them.”

“Inexperienced agents, those who have no prior call center experience, receive P16,000 starting pay. Those with a degree of experience receive up to P18,000 monthly wage. Plus they receive HMO benefits that they can share with a family member as long as they remain employed. It could be for a spouse or child, parent or sibling. Beneficiaries are named and could be changed at the start of every contract cycle. Lateral transfers are not done here in Manila yet but in our US branches they do,” she continued.

She also shared why C3 is literally different from the pyramid hierarchy of most corporate set-ups. “We are employee-centric and follow the inverted triangle approach wherein the grievance approach is immediate. This is made possible through regular supervisory visits. Our focus is on the entry level; mostly for support people and agents,” she enthused. Crystabel talks from over 13 years of experience in Human Resources dealing with fast-paced, rapidly-expanding local and multinational companies, and it is no mean feat that C3 now is counted as one of the most effective and productive BPOs in the Philippines.

C3 is definitely making an impact in the Philippines’ customer care industry with its own brand of performance optimization. Performance optimization, an element of C3 University, is where re-training for a new field and/or higher position takes place. It is the ‘silver lining,’ as its mentoring process helps employees climb the corporate ladder of success in their work life.

C3 University is an on-line training tool wherein an employee undergoes an aptitude test. Meanwhile, the Cadet-ship Program runs at an average of three months. The term can be extended depending on an applicant’s performance and evaluation rating. These promotion avenues provide the means to step up the C3 ladder. When C3 opened on Nov 1, 2011, it started with 30 people on opening day. Now, the employee roster has risen to make C3 one of the fastest growing BPOs to date, as evidenced by an ever-increasing human resource inventory and a steady vote of confidence from its serviced clientele.

C3 is also strong on the value that charity begins at home. Cardenas emphasized that “C3's core values include open communication systems, accountability and helping the community through our CSR efforts. By community, we begin with our very own agents. For example, the people serving our pantry must be related to an employee. And as long as they have the support and patronage of our staff, they continue serving us with whatever type of food they make available at the refectory. Also during the Habagat, a number of agents were trapped in C3 and couldn't go home because the floodwater in their respective areas was really high. So our 11th floor recruitment section was turned into a shelter for them and their families and C3 contingency funds were used for logistics."

C3’s other international locations include Guatemala City, Guatemala and Panama City, Panama in Central America; Glasgow, Scotland and Sofia, Bulgaria in Europe; and Dalian, China and Mumbai, India in Asia. Its U.S. locations are in Idaho, Utah, Arizona, Oklahoma, and Texas, with headquarters located in Plantation, near Miami, Florida.

For more information visit their website at www.c3connect.com and http://jobs.c3connect.com/manila. The recruitment line: Direct Line 479-7470 / Trunk Line 479-7400.