Since 2000, Pilipinas Teleserv has been providing dynamic services to Filipinos with cutting-edge customer management solutions and innovative business process outsourcing services. Primary of these solutions is Citizen Services, an integrated customer service solution that has changed the way people transact with government agencies.

Citizen Services is comprised of essential people-oriented solutions in partnership with the National Statistics Office, the Department of Foreign Affairs, the POEA, Civil Service Commission, BIR, DTI, PhilHealth, NCC, DOH, the Government Service Insurance System, the Securities and Exchange Commission, and the DPWH over the last decade.
The central services available to Filipinos are:

NSOHelpline.com
Pilipinas Teleserv provides Filipino citizens with a stress-free alternative to acquiring their civil registry documents from the National Statistics Office (NSO) through NSOHelpline.com. Requests for birth certificates, marriage certificates, death certificates, and certificates of no marriage (CENOMAR) are made via the hotline or the website and delivered right to one’s doorstep.

DFA Passport Appointment System
Pilipinas Teleserv has transformed the way Filipino citizens transact with the Department of Foreign Affairs (DFA) through the DFA Passport Appointment System. The process of applying for a new passport and renewing an expiring passport has become much more swift and convenient as applicants can now properly plan their visits to the DFA offices.

GSIS Contact Center
From September 2012 until March 2014, Pilipinas Teleserv managed the Philippine Government’s ambitious Contact Center ng Bayan project, a national helpdesk that utilizes citizen vigilance to keep government offices and agents accountable for their actions. Concerned citizens can lodge complaints and request for information via the hotline, SMS, and email.

SEC Express System
A non-appearance application system integrating an online and contact center-based application process of documents being requested from SEC. One can access www.secexpress.ph or call (02)737-8888 to facilitate processing.

Continuously committed to innovation, Pilipinas Teleserv pushes forward towards a decade and half of providing and finding more convenient and flexible means of making government services accessible to Filipino citizens.

Need to know more of their services? Visit their websites  www.NSOHelpline.com, www.secexpress.ph and their social media accounts www.facebook.com/pilipinasteleserv
www.facebook.com/citizenservices, twitter @teleserv_ph and on instagram @citizen_services

The TELESERV Bloggers Breakfast was held at the HARVEST, it was a Saturday morning. This activity is to further explain to bloggers about the company and their services. Together with some personnel from NSO which they have invited to answer some of the inquiries of the bloggers.

Since there's a topic about birth certificate, my husband did ask some questions regarding our baby's birth certificate. Thankfully, it was well answered by the NSO representative.





The venue was just in front of the Bonifacio Technology Center and it was just recently opened. There are great breakfast to choose from like the Seafood Breakfast, Western Style Breakfast and the Filipino Breakfast. It was a cozy place though the number of the the attendees surpasses the comfortable seats of the venue but good thing that most of us are not picky and choosy.




Sir Ronald introduced their boss in TELESERV, Sir Raffy David which is by way one of the owner of the HARVEST restaurant. Thank you very much Sir Raffy.


Sir Raffy, for the benefit of those who have not heard about TELESERV, introduced the company to the bloggers and further explained regarding the nature of its business.




The company is highly experienced in inbound order taking and customer service activities. They operate 24/7, 365 days a year.

Furthermore, they introduced how Teleserv operates and their services such as Balik Manggagawa OEC Delivery, NSO Birth Certificate Delivery, and their Passport Delivery.

With their services, employees will have no worries at all, hassle free and its fast. Visit their site for more information regarding their services, TELESERV!